Return Policy
Due to the sensitive nature of our products and our rigorous quality control standards, all sales are final. Eternal Peptides does not accept returns, exchanges, or refunds under any circumstances. By purchasing from us, you acknowledge and agree to this policy. Chargebacks or payment disputes are strictly prohibited as stated in our Terms And Conditions. If a chargeback is filed, Eternal Peptides reserves the right to ban the customer from future purchases and pursue legal action if necessary.
Order Cancellations
Our cancellation policy depends on your payment method.
If you paid with Credit/Debit Card, or Bank transfer/E-check all payments are final and cancellations are not available.
If you checked out using Cash App, Zelle, or Bitcoin, you may request a cancellation as long as your order has not yet shipped. Please contact our support team for assistance. Cancelations are not Guaranteed.
Incorrect, Missing, or Damaged Items
In the rare event that your order contains incorrect, missing, or damaged items, please contact us immediately at support@eternalpeptides.com, our dedicated customer support team is committed to resolving such issues promptly and ensuring your satisfaction with our products and services.
Privacy Assurance
At Eternal Peptides, your privacy is our highest priority. We strictly adhere to federal and state privacy regulations to ensure the security and confidentiality of your information. All purchases are protected by advanced 256-bit SSL encryption technology. Your personal and order details are kept strictly confidential and will not be disclosed to third parties or used for any purpose other than fulfilling your order.
Shipping Policy
We offer two reliable USPS shipping options:
- Priority Mail – Flat rate of $10.53, delivery in 2–4 business days.
- Express Mail – Flat rate of $45, delivery in 1–2 business days (often overnight).
At checkout, you may also add Package Insurance for 5% of your order total. With insurance, we will reship your order at no cost if any issues occur during delivery, including lost packages, theft, or USPS delivery errors.
Placing orders
You can place an order with Eternal Peptides 24hrs a day, 7 days a week, through our secure website. Once your order is submitted, approved, and payment is received, it will be carefully filled, properly packaged, and shipped via USPS. We will notify you with the shipping details once your order has been dispatched.
Payment
We currently accept Credit/Debit Cards, CashApp, Zelle, and Bitcoin for secure transactions. All payments are processed through trusted third-party payment providers with the highest level of security. Eternal Peptides does not store credit card, cryptocurrency wallet, or financial data on its servers.
Account Registration
During checkout, you have the option to register or proceed as a guest. While registration is optional, registering allows you to check order status, update your account information, and access past orders by logging in to our website. It also speeds up the checkout process for future purchases.
Questions?
Eternal Peptides is committed to providing exceptional quality and customer service. We are here to help with any questions or concerns you may have about our services. Please don’t hesitate to reach out to us for support. For any inquiries about shipping and returns, feel free to contact us at support@eternalpeptides.com
